DELIVERY & RETURNS

 

UK Delivery

Delivery Option

Delivery Times

Delivery Cost (£)

Standard Delivery

2-4 Working Days

£3.95

Orders Over £25

2-4 Working Days

FREE
  • Delivered in 2-4 working days (excluding bank holidays and weekends).
  • We use Whistl to dispatch all of our orders. You will receive your order tracking number by email upon dispatch of your order.
  • Orders are dispatched Monday - Friday
  • Residents of the Isle of Scilly, Channel Islands, Scottish Highlands, Isle of Wight and Northern Ireland, this service may take an additional 2 days to reach you, under the '2 Day Offshore' carriage.
  • Unfortunately, we are unable to ship to the Channel Islands, Republic of Ireland and Isle of Man at this time.
  • Has your delivery gone missing? Please wait up to 6 working days after ordering, then contact our customer service team at support@weareshrine.com. Don’t forget to include your order number.
  • PLEASE NOTE - we are not responsible for information which has been entered incorrectly at check out. If you have imputed your address incorrectly and not contacted us to change this before the item is shipped, you will have to wait until the package is returned back to our warehouse before we can resend.

     

    INTERNATIONAL DELIVERY 

    Unfortunately, we are not currently fulfilling orders to addresses outside the United Kingdom.
     


    RETURNS POLICY

    We want you to be completely satisfied with your purchase. If you wish to return an item, we are happy to accept returns subject to the conditions below.

    Eligibility for Returns

    ·       Items must be returned within 30 days of receiving your order.

    ·       Products must be unused and in their original packaging.

    ·       We reserve the right to refuse returns that do not meet these conditions.

    How to Arrange a Return

    If you would like to return your order, please contact us at support@weareshrine.com within 30 days of receiving your order. Our customer service team will provide instructions on how to proceed.

    Return Costs

    Please note that we do not offer free returns. Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.

    Purchases from Retailers

    Unfortunately, we are unable to process returns or provide support for orders purchased from any of our retail partners. If you purchased your item from a retailer or another website, please contact the store or website directly in accordance with their returns policy.